Customer Acquisition Agent – Warrington

A bit about the role:

Our Customer Acquisition Agents own the progression of our customer applications. They are great communicators who make life easier for the customer, spending time making sure they are making the right decision on the car they have chosen, they understand the financial and legal implications of what they are doing and have the support they need through the process.
You will help our customers understand their financial and legal obligations and always have ‘treating customers fairly’ at the forefront of your mind.

We encourage applications from people from all backgrounds to join our team at Go Car Credit. Just as our customers come from diverse backgrounds, so do we, and we treat our team and our customers as individuals – with respect and fairness.

Where and when:

Based at the Warrington office, the working hours will be 37.5 across five days of the week. We operate seven days a week. Monday – Fridays 9am-8pm, Saturdays 9am-6pm and Sundays 10am-4pm.

What you need:

We need experienced call handlers who:

Are experienced in working in a fast paced, changing environment
Have ideally worked in a regulatory environment and understand the importance of good customer outcomes
Have outstanding communication skills – they need to be able to use conversational and questioning techniques and be skilled in non-verbal communication too in order to support the customer through the process
Are able to develop themselves and make suggestions about improving the way we do business
Are team players and want to achieve results that benefit our customers, our broker network and the business
Have excellent attention to detail
Excellent verbal and written communication skills

What we offer in return:

Competitive salary and performance-related bonus 
Starting holidays of 25 days plus bank holidays, increasing with service 
Day off for your birthday
Reward and recognition platform
Voluntary overtime 
Clear development path with training and development
Occupational sick pay
Pension scheme
Free parking and convenient business park location
Regular charity and engagement activities
Employee Assistance Programme (EAP)
BenefitHub discount platform
Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower

Next steps:

If this sounds like the role for you and you’d like to take advantage of working for a growing
company, send your CV and a covering note to Careers@GoCarCredit.co.uk