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Existing Customers

Are you 2/3 of the way through your finance with us and thinking about an upgrade? renewal characters cara Find out more!

Welcome to the Go Car Credit customer zone, here you will find all the resources you may need as an existing customer.

My Go Car Customer Portal

  • Here you can make a payment, find out your contractual payment amount, get a settlement figure and view your documents.
  • You will need your agreement number to register with My Go Car, please refer to any Go Car Credit emails or letters you have received.
My Go Car

Making a Quick Payment

  • Why not use our online payment portal so you can make quick payments on the go and receive your code straight away!
  • The only information you will need is your vehicle registration and your date of birth (main account holder).
Making a Payment
  • At Go Car Credit, we aim to provide you with the highest standards of service.
  • If you are unhappy with the service you have received we encourage our customers to tell us in order for us to look to put things right.
Feedback and Complaints

Additional Day Requests

  • If your vehicle has been immobilised and you need to move it to a suitable location please use the Additional Day Request service.
Additional Day Request

Helpful Tools

  • We have partnered up with the Money Advice Service so we can provide you with access to helpful tools to enhance your knowledge on money management.
  • They offer free impartial money advice, guides on how to help improve your finances, tools and calculators.
Helpful Tools

Renew With Us

  • We want to reward our loyal customers, continue to build long-term relationships and to work alongside you to repair and rebuild your credit rating to get back on road to better credit.
  • Apply via our online application form and one of our sales agents will be in touch.
Renew With Us

Payment Reminder System

  • As Bad Credit Car Finance specialists our payment reminder system not only helps you get a car, it also helps to remind you when your repayments are due – so you can stay on track with your loan and rebuild your credit score
Payment Reminder System

Manage Your Agreement

  • If you have moved house, changed your name, or updated any of your contact details such as your phone number, please let us know.
  • Providing us with your updated information will maintain the validity of your finance agreement.
Manage Your Agreement

Frequently Asked Questions

  • Are you looking for information regarding your agreement with us?
  • Take a look at our frequently asked questions, here you can see further information about payment dates, code requests, making a payment and more.
FAQs

Existing Customer Guides

Financial Difficulty

  • I’m experiencing financial difficulty – what are my options?
  • What happens if I miss a payment?
Financial Difficulty

End of Hire Purchase Agreement

  • What happens at the end of a Hire Purchase agreement?
  • Ending your hire purchase agreement early.
End of Agreement

Notice of Default

  • What is a notice of default?
  • What should I do if I get a notice of default?
Notice of Default

Notice of Termination

  • What is a notice of termination?
  • Why would I receive a notice of termination?
Notice of Termination