Customer Care Agent
A bit about the role:
An opportunity has arisen for a Customer Care Agent with experience of Collections to join our Customer Care Team.
Our Customer Care Agents are there when our customers need us the most. Where, due to their personal circumstances, a customer needs a greater level of understanding, or an extra level of support, you will be working to understand their situation and offering solutions when they are in times of financial difficulties. The Customer Care Agents are the main point of contact for our customers and support with a range of queries, as well as taking payments, managing complaints, and assisting with account-related questions. Customer Care Agents communicate with our customers using various channels such as inbound and outbound telephony and email. Detailed training will be provided to build on your existing experience.
You will help our customers understand their financial and legal obligations and always have ‘treating customers fairly’ at the forefront of your mind.
We encourage applications from people from all backgrounds to join our team at Go Car Credit. Just as our customers come from diverse backgrounds, so do we, and we treat our team and our customers as individuals – with respect and fairness.
Where and when:
Based at our Warrington site, the working hours will be part-time (25) or full-time (37.5) hours across five days of the week. We operate between 8am and 8pm Monday to Friday including bank holidays and Saturdays.
What you need:
The right Customer Care Agent will have:
- Experience in dealing with customer queries.
- Great communication skills, with the ability to create and build rapport with our customers (verbal, written and listening).
- Customer Service or collections experience preferred.
- Experience in effectively discussing sensitive topics and holding difficult conversations.
- Empathy and patience towards our customers, whilst being open-minded to different customer situations.
- High levels of accuracy and attention to detail with a track record of delivering excellent customer service.
- Experience of working within a financial service or a regulated environment with an understanding of ‘treating customers fairly’ preferred.
- Experience of updating customer records quickly and accurately.
- High levels of verbal, numeracy, and written communication with strong influencing skills.
- Ability to work collaboratively with colleagues and customers for the mutual benefit our customers and our business.
What we offer in return:
- Competitive salary and performance-related bonus
- Starting holidays of 25 days plus bank holidays, increasing with service
- Day off for your birthday
- Reward and recognition platform
- Voluntary overtime
- Clear development path with training and development
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- BenefitHub discount platform
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower
Next steps:
If this sounds like the role for you and you’d like to take advantage of working for a growing company, send your CV and a covering note to Careers@GoCarCredit.co.uk
