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Worried about making your payments due to COVID-19?

You should continue to make your payments if you can afford to do so. If you need to make a payment, please use our online payment portal.

If your payment is due in the next two weeks, and your circumstances are changing or uncertain and you need to discuss your options, which may include deferring your payments, then please contact our team of experienced agents who are here to help you. Please be patient though – we are experiencing a much higher number of calls from customers and we’re doing our best to help customers as quickly as possible. Please do not cancel or reduce your standing order or direct debit without speaking to us.

Before you call, please take a look at our FAQ’s for more information.

If you’re self-employed and affected by COVID-19, please click here for some further information and resources.