IMPORTANT CUSTOMER INFORMATION:
Following the FCA’s update on 30 March 2026, we have reviewed our commission arrangements against the published motor finance redress scheme.
Based on our review, we do not expect any Go Car Credit agreements to be eligible for redress under the scheme.
We will continue to monitor FCA updates, including any changes to the scheme, and review customer enquiries in line with the applicable rules. For more information on the Scheme please go to:
https://www.fca.org.uk/consumers/car-finance-complaints
We have never operated a Discretionary Commission Arrangement model. Where commission has been paid, it has been at a fixed rate. In most cases, no commission has been paid.
At Go Car Credit, we aim to provide you with the highest standards of service. However, sometimes things can wrong, when this happens we encourage our customers to tell us in order for us to look to put things right.
Our staff will do all they can to resolve any problems and ensure that you receive a quick and fair response to any complaints you may have.
It is important that you provide us with accurate personal information so that we can locate your account. Failure to provide accurate information may delay our ability to contact you and discuss your concerns.
