COVID-19 Support

We are here to support you if you’ve been impacted by COVID-19

We know that COVID-19 could mean your financial situation changes quickly and unexpectedly. We’re making sure that we’re here to help you when you need us.

You should continue to make your payments if you can afford to do so. If you need to make a payment, please use our online payment portal.

If your circumstances are changing or uncertain and you need to discuss your options, then please contact our team of experienced agents who are here to help you. Please be patient though – we are experiencing a higher number of calls from customers and we’re doing our best to help customers as quickly as possible. Please do not cancel or reduce your standing order or direct debit without speaking to us.

Free Debt Advice

We have a well-trained team on hand to support you with your Go Car account, however in some cases it may be easier for you to discuss your situation by talking to somebody independent. If you would like to take advantage of these free services, you can find some information below:


Tel: 0800 138 1111

National Debtline

Tel: 0808 808 4000

Citizens Advice

Tel: 03444 111 444


Tel: 0800 138 7777