IMPORTANT CUSTOMER INFORMATION:
Following the FCA’s update on Monday 30 March 2026 on its motor finance redress scheme, we have reviewed the published scope and can confirm that none of our finance agreements fall within it.
The circumstances identified by the FCA do not apply to our products or practices. We will continue to monitor the position and any further updates from the FCA.
For more information, please visit the FCA’s statement on the motor finance redress scheme:
https://www.fca.org.uk/consumers/car-finance-complaints
We have never operated a Discretionary Commission Arrangement model. Where commission has been paid, it has been at a fixed rate. In most cases, no commission has been paid.
At Go Car Credit, we aim to provide you with the highest standards of service. However, sometimes things can wrong, when this happens we encourage our customers to tell us in order for us to look to put things right.
Our staff will do all they can to resolve any problems and ensure that you receive a quick and fair response to any complaints you may have.
It is important that you provide us with accurate personal information so that we can locate your account. Failure to provide accurate information may delay our ability to contact you and discuss your concerns.
