IMPORTANT CUSTOMER INFORMATION:
Following the FCA’s publication of its planed Redress Scheme for Motor Commission, we can confirm that the circumstances the FCA currently considers potentially harmful do not apply to any of our products or practices. We want to reassure you that we’ll continue to review our position carefully and work closely with the FCA as the consultation progresses and the final scheme rules are confirmed. Commission complaints remain on hold until 4th December 2025. For more information please go to
www.fca.org.uk/consumers/car-finance-complaints
We have never operated a Discretionary Commission Arrangement model.
When commission has been paid, it has been at a fixed rate, and been
substantially lower than the market standard. In the vast majority
of cases, we have paid no commission.
At Go Car Credit, we aim to provide you with the highest standards of service. However, sometimes things can wrong, when this happens we encourage our customers to tell us in order for us to look to put things right.
Our staff will do all they can to resolve any problems and ensure that you receive a quick and fair response to any complaints you may have.
It is important that you provide us with accurate personal information so that we can locate your account. Failure to provide accurate information may delay our ability to contact you and discuss your concerns.
