Aftersales Agent (Warrington)

Aftersales Agent (Warrington)

A bit about the role:

Our Aftersales Agents serve as the main point of contact for customers with complaints. They take full responsibility for the complaints process—acknowledging, thoroughly investigating, and effectively resolving issues to ensure a positive customer outcome. Additionally, our agents offer feedback and improvement suggestions to the broader business to help continuously enhance our service levels.

Our Aftersales Agents possess excellent written and verbal communication skills, which are crucial for maintaining constant communication with customers, introducers, and other third parties. Building rapport with customers and establishing strong relationships with our introducers is a vital aspect of the role.

Go Car Credit are committed to delivering good outcomes for our customers, so as part of our Aftersales team, you will put customers at the heart of everything you do.

We encourage applications from people from all backgrounds to join our team at Go Car Credit. Just as our customers come from diverse backgrounds, so do we, and we treat our team and our customers as individuals – with respect and fairness.

Where and when:

Working at our Warrington offices, your weekly working hours will be Monday to Friday 9.00am to 5.00pm – 7.5 hours a day with 30-minute lunch break. You may be required to work bank holidays.

What you need:

We are looking for someone with the following:

• Outstanding verbal communication skills with the ability to have difficult conversations professionally
• Excellent written communication skills including drafting of letters and emails to customers and third parties
• Awareness of consumer rights legislation and experience of working in a regulatory environment.
• Strong Investigative skills with excellent attention to detail
• Excellent organisational skills and the ability to prioritise effectively and work within tight timescales
• Demonstrable experience of building relationships with customers, colleagues and third parties
• Analytical skills to identify complaint trends and perform root cause analysis.
• Demonstrable experience of problem solving and decision making
• Strong IT skills with the ability to work across multiple systems
• Are team players and want to achieve results that benefit our customers and our business
• Previous complaints handling experience, especially in a motor finance environment, would be beneficial

What we offer in return:

• Competitive salary and performance-related bonus
• Starting holidays of 25 days plus bank holidays, increasing with service
• Day off for your birthday
• Reward and recognition platform
• Voluntary overtime
• Clear development path with training and development
• Occupational sick pay
• Pension scheme
• Free parking and convenient business park location
• Regular charity and engagement activities
• Employee Assistance Programme (EAP)
• BenefitHub discount platform
• Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower.

Next steps:

If this sounds like the role for you and you’d like to take advantage of working for a growing company, send your CV and a covering note to Careers@GoCarCredit.co.uk