Collections Agent (Warrington)

Collections Agent (Warrington)


A bit about the role:

An opportunity has arisen for several experienced Collections Agents to join our Customer Care team in our Warrington office.

You will be responsible for managing the collections process from the beginning to the end, recovering arrears via telephone and email and rehabilitating customers through agreeing payment arrangements whilst maintaining our agreement in accordance with FCA guidelines.

We’re looking for outstanding individuals with experience of working collections in a regulated environment – ideally sub-prime hire purchase motor finance, although we are open to transferable experience in other regulated environments or with other types of finance.

You must be IT literate and have good numeracy and communication skills with a keen eye for detail. Resilience and rapport-building are also key skills for the role.

Where and when:

Our normal shift patterns are shortened at the moment to 9am – 5pm Monday to Friday, with initial training in our COVID-secure office but homeworking largely in place for the time being. When normality resumes the shifts will be between 8am – 8pm and include some weekend work.

What you need:

We are looking for people with the following

  • Previous experience in regulated collections
  • Excellent communication skills
  • Strong negotiation skills
  • Computer literate
  • Analytical skills
  • Team player
  • Knowledge of FCA and other regulatory body requirements

What we offer in return:

  • Competitive salary and performance-related bonus
  • Starting holidays of 23 days plus bank holidays, increasing with service
  • Voluntary overtime
  • Clear development path with training and development
  • Occupational sick pay
  • Pension scheme
  • Free parking and convenient business park location
  • Subsidised Costa coffee machine on site
  • Regular charity and engagement activities
  • Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower

Next steps:

If this sounds like the role for you and you’d like to take advantage of working for a growing company, send your CV and a covering note to